Privacy Policy

Last updated: October 10th, 2025

 

General Information

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This is the Privacy Policy for http://www.strongrivercounselling.com (“Website”). This Privacy Policy outlines the type of information we collect, how it is used, and your rights with respect to your data when you visit our website, book online, or contact us through our website, phone or email. This Privacy Policy does not pertain to clinical or medical records of registered clients. Please read this Privacy Policy prior to using this website.

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We reserve the right to modify this Privacy Policy at any time – you are encouraged to review this Privacy Policy frequently. By using this website, you are accepting the practices described in this Privacy Policy. This means that you are also consenting to the use of your information and the methods of disclosure as described in this Privacy Policy. If you do not understand this Privacy Policy or do not agree to it, then you agree to immediately cease your access to our website.

 

​Contact

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If you have any questions about this privacy policy, the practices of this site, or your dealings with the Website, you can contact us at privacy@strongrivercounselling.com. 

 

Personal Information We Receive from You

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Depending on how you access our services, you will be subject to different types of Personal Information collected and different manners of collection:

 

Registered or Potential Clients: You may request or book an appointment through the following methods:

• Online Form (this covers the submission of a user-filled form on our website).

• Online Booking Software “Cliniko” (for more information please visit: https://www.cliniko.com/security/)

• Email (this covers communication sent to our general inbox: info@strongrivercounselling.com)

• Phone (this applies to calls and conversation including booking an appointment or consultation with our representatives).

 

Website Visitors:

 

If you are a visitor to our website and do not want to book an appointment or consultation or purchase any of our Services, you may still be subject to certain passive data collection (“Passive Data Collection”). Such Passive Data Collection may include through cookies, as described below, IP address information, location information, and certain browser data

All Clients, Users and Visitors: The Passive Data Collection that applies to visitors shall also apply to all clients and other users of our website.

 

Cookies/Tracking Technology

 

Like most websites, this website may use cookies or similar technology to collect data. Cookies are small pieces of data that are stored on a website visitor's browser. Cookies may provide data about:

• Your browser type and operating system

• The number of visitors to our website   

• Website traffic sources

• Time and date information for website visits  

• Information about your interaction with the website

• Your Internet protocol (IP) address, which can provide information about the region, city, or country where you are based

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Aggregate cookie and tracking information may be shared with third parties. These third parties implement their own privacy policies and practices, and you are encouraged to review their policies in order to obtain additional information.

 

We collect such information for the following purposes:

1. To provide, maintain and operate the Services

2. To understand how you use our services

3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners/contractors/service providers may use to provide and improve our respective services; 

4. To find and prevent fraud

 

You have the right to decline cookies. Please note, you may not be able to use some features of our website if you do not accept cookies. You have the right to choose not to use or engage with our website. 

 

Third Parties

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We may utilize third-party service providers (“Third-Party Service Providers”), from time to time or all the time, to help us with providing and delivering our Services and to help serve you. We may use Third-Party Service Providers to assist with information storage (such as cloud storage).

 

The following entities are used to store and process information:

We use Cliniko and Wix forms to collect personal information when you book or contact us through our website.

We use Google Workspace (G Suite) for business email hosting

We use Stripe to process payments for our services.

We use Wix to create and host our website, store and process data obtained through our website.

 

Information relating to and collected by third-party service providers may be transferred on servers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

 

We will take all steps reasonably necessary to ensure that your data is treated safely and securely and according to this Privacy Policy. Therefore, no transfer of your Personal Information will take place in an organization/ province/ country unless there are adequate controls in place including the security of your personal information.

 

Storage and Retention of Information

 

The security of your Personal Information is important to us, and we take every step to ensure that it is protected against unauthorized access, disclosure, or destruction. Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure.

 

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations. For example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

Although we take precautions to safeguard your Personal Information, when you voluntarily disclose personal information on our website which does not encrypt or otherwise secure that information other than by standard web server technology, along with any substantive information disclosed in your communication, this Personal Information may be subject to unauthorized collection by third parties and that unauthorized activity is beyond our control.

 

Disclosure of Information

 

When permitted or required by law, we may share your data with governmental agencies or other companies assisting us in fraud prevention or investigation, when trying to protect against or prevent fraud or unauthorized transactions, and when investigating fraud that has already taken place.

 

Acceptance of Risk

 

By continuing to our website in any manner or request services, you agree and consent to this Privacy Policy. You further acknowledge, agree and accept that no transmission of information or data via the internet or phone call is always completely secure, no matter what steps are taken. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.

Modifications and Revisions

 

We reserve the right to modify, revise, or otherwise amend this Privacy Policy at any time and in any manner. If we do so, however, we will notify you and obtain your consent to the change in processing. Unless we specifically obtain your consent, any changes to the Privacy Policy will only impact the information collected on or after the date of the change. It is also your responsibility to periodically check this page for any such modification, revision or amendment.

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